Customer service has been in our history long before we have reached this technology era. Just as the technology changes in a blink of an eye, customer service has tremendously evolved as time goes by.
Here, it is defined as “the degree of assistance and courtesy granted those who patronize a business” by entrepreneur.com, customer service has been a part of any businesses at this era. It has been a vital part for the company not just to reach out and get feedbacks from their customers on how was their products and services being helpful: whether it is a two thumbs up or two thumbs down? Customer service may deemed to be mainstream with customer satisfaction, but surely it plays a significant role in the income and revenue of a business.
Despite of efforts and measures exerted the companies, however, it is inevitable that nothing in this world is spared from glitches and imperfections. Example, each cellphone users have their preferred network provider for their mobile app and device. Whatever problems they may encounter regarding with the service, one dial with the number and a staff will assist to the concern. But of course the company sees to it that the customer will not have a long wait just to be connected with the customer support staff. For example, one of the boost mobile customer service phone number has an average waiting time of 1 minute, aside from that, they have an option to call the customer for its convenience.
Whatever changes it went through the years, undeniably, customer service has been a key player for the companies to ensure the loyalty of their customers. It serves as an indirect reflection of what services or products they offer. Well-praised customer service attracts potential customers and of course, retains the existing clients. However, customer service with too much negative feedback are a big turnoff for a potential client.